About Dashboard
Contact Center managers are constantly on the move. They need to have a view into their contact center operations wherever they are – at home, in the car, at work, at lunch. Enter OpenScape Contact Center Dashboard....
Contact Center managers are constantly on the move. They need to have a view into their contact center operations wherever they are – at home, in the car, at work, at lunch.
Enter OpenScape Contact Center Dashboard.
OpenScape Contact Center Dashboard provides real-time monitoring and management of OpenScape Contact Center agents, skills, and more on your phone. It allows you to monitor the current state of your OpenScape Contact Center and to make the changes necessary to keep your operations running smoothly.
It’s simply the better way to manage your contact center.
What you can do:
Monitor and control all of the important aspects of your contact center, including:
- Agent Summary: Number of agents logged on, logged off, idle, away, busy, active
- Queue Summary: Number of waiting calls, oldest call, number of received, answered, abandoned and redirected calls
- Agent Status: View the real-time status of all agents including their routing status, presence status, registered media, etc.
- Queue Status: View all waiting contacts for all available media like voice, callback, email, Twitter and Facebook as well as queue availability, service level, abandon rate and more
- Change the routing state of an agent (e.g. from unavailable to logged off)
- Configure which agents you want to be included in the view
- View all available skills for each agent and remove skills from an agent or assign new skills to the agent
- Change queue parameters on the fly: activate emergency announcements, adjust the maximum queue length, and more
Note: This App is designed to work with OpenScape Contact Center and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager
Previous Versions
Here you can find the changelog of Dashboard since it was posted on our website on 2019-10-25 11:42:03.
The latest version is 2.3 and it was updated on 2024-04-19 17:49:22. See below the changes in each version.
Dashboard version 2.3
Updated At: 2016-05-11
Changes: - New name “Dashboard” (formerly known as “Supervisor”)
Disclaimer
Official Google Play Link
We do not host Dashboard on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Google and passed their terms and conditions to be listed there. We recommend caution when installing it.
The Google Play link for Dashboard is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
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